Contact Us
Contact Us

Frequently Asked Questions

Frequently Asked Questions

1. How do I book an appointment?

Booking your journey to better skin is easy! You can:

  • Book Online: Use our convenient online booking system on our website.

  • Call Us: Speak directly with our friendly team at +254720888088

  • Chat Us: Send us your preferred date and time on whatsapp ( See whatsapp direct link on left side of this webpage)

  • Dm Us: Drop us a message on our Instagram page

2. Where are you located?

We are conveniently located at KRISHNA CENTER – ON WOODVALE GROVE – WESTLANDS 5TH FLOOR , UNIT G12. Parking silo available.

You can find detailed directions, parking information and a map on our Contact Us page.

3. What are your prices?

Because every treatment plan is personalized, prices vary based on the specific procedure and your custom needs. We believe in transparent pricing You can view starting prices for our core services on our Treatments page or download our price list.

4. What services do you offer?

    • We specialize in advanced, non-invasive skincare treatments designed to rejuvenate and restore your skin’s health. Our core services include:

      • HydraFacial: The ultimate hydration and cleansing treatment for an instant glow.

      • Microneedling: For collagen building to improve texture, scars, and fine lines.

      • Chemical Peels: For resurfacing, improving tone, and tackling pigmentation.

      • Classic & Corrective Facials: For maintenance, relaxation, and targeted solutions.

      Explore our full menu and detailed descriptions on our service guide page.

5. What makes your clinic different from other facial spas?

We’re so glad you asked! We specialize exclusively in advanced, results-driven skincare treatments without injectables or surgery. This makes us true experts in transforming your skin’s health and texture from within. We’re not a quick-stop spa; we’re your partners in long-term skin goals. Every visit begins with a consultation to build a personalized plan that works with your skin’s natural biology.

6. I'm new to professional skincare treatments. What's a good place to start?

Welcome! The best place to start for almost anyone is the HydraFacial or our fresh start facial. These are our most popular treatments because they are incredibly effective yet gentle, with zero downtime and instant results. They give you an immediate glow and are the perfect “introductory” treatment. From there, we can build a plan for your specific goals. We’ll guide you every step of the way in a no-pressure consultation.

7. I'm worried about downtime. What can I expect after a treatment?

This is a top concern, and it varies—which is why we love offering options!

  • HydraFacial: Zero downtime. You leave with radiant skin and can return to your day immediately.

  • Chemical Peels: Lighter peels may cause slight flaking. We tailor the depth to your lifestyle.

  • Microneedling: Expect redness for 24-48 hours, with minor peeling.
    We     always discuss the expected recovery during your consultation so you can choose what fits your schedule.

8.What's the difference between a HydraFacial, a chemical peel, and microneedling?
  • HydraFacial is the ultimate hydrating clean-up for immediate glow and clarity.
  • Chemical Peel is a controlled exfoliation for surface concerns like tone and texture.
  • Microneedling is a collagen-building treatment for textural concerns like scars and pores. During a consultation, we’ll pinpoint which one (or combination) is your perfect match.
9. How many treatments will I need to see real results?

It depends on your goals!

  • HydraFacial: For lasting improvements, a series (e.g., once a month) is ideal.

  • Chemical Peels & Microneedling: These require a series (typically 3+ sessions) for transformative results on concerns like scars or pigmentation.
    We’ll map out a clear, custom plan during your consultation so you know exactly what to expect.